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Savvy Computing
Preventing Catastrophes from Data Loss

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What’s the worst thing that can happen to your computer? Worse than a hard disk crash, virus infection, spam assault, denial-of-service attack, hacker takeover, fire, flood, or other human, mechanical, or natural disaster is a faulty backup when you really need it. If the computer blows up, you can recover if and only if your data are backed up securely.

Tape backup is still popular among business users because of its long use and cost-effectiveness per megabyte of data.

This is true despite the increasing popularity of other backup solutions. Many home and small businesses use recordable CDs and DVDs to back up newly created data. Various types of computer users are now employing an external hard drive connected to a USB port to quickly and cost-effectively back up entire hard drives. And those with broadband Internet connections can use Internet backup services to store selected backup data conveniently offsite.

Still, tape backup has a large installed base. But like anything having to do with a computer, backing up to tape isn’t foolproof. Tape drives, backup tapes, and tape backup software all can fail.

When they do, panicked computer users often rely on the services of a data recovery firm such as CBL Data Recovery Technologies Inc., a company headquartered in Armonk, N.Y., with branch offices around the world and a Web site at www.cbltech.com.

Tactics for Reducing Risk

CBL and companies like it want your business, and they try to be helpful in multiple ways. Here’s how you can minimize the chances of a tape backup failing in the first plmore2C according to Doug Owens, managing director of CBL’s San Diego laboratory and resident tape expert. Many of these same precautions apply to other backup systems as well.

● Make sure you have more than one copy of a backup tape. Instead of using the same tape time after time, use multiple tapes, rotating through them. You can use any of a number of different systems for this.

With the odd/even system, you use one tape on one day, a second tape the next day, reuse the first tape on day three, and so on. With the five-day rotation system, you use a different tape for each day of the week.

Backup tapes are typically rated to be used from 5,000 to a half million times, depending on the type of tape. Tape backup software typically will keep track of the tapes, regardless of the rotation system you go with.

● Verify your backups. Most backup software will automatically do a quick “read-after-write” verification and will optionally do a full verification. The latter is both more thorough and more time consuming, roughly doubling the backup time.

If your data are crucial, it can make sense to do a full verification on a regular basis.

● Maintain your equipment properly. You should clean your tape backup drive periodically, following directions in its manual about frequency.

You should also consider having an authorized maintenance person from the manufacturer of the tape backup drive or from a third-party repair firm check the alignment of the drive every 12 to 18 months.

Most businesses just send the drive back to the manufacturer when it begins to have problems, but if a drive has problems, so can the backup tapes.

● Store one backup tape off site. This will ensure that your data are preserved if your site experiences a fire, flood, earthquake, hurricane, tornado, volcanic eruption, or other disaster.

Some companies swap backup tapes with other offices, sending them via FedEx, for example. Others periodically do a “remote backup” through the Internet from one office to another. With some small businesses, a selected employee takes the backup tape home for storage. Another option is using an offsite storage firm that provides fire-protected storage facilities for print and digital media as well as tape.

● Store onsite backup tapes in a stable environment, without exposure to extremes in temperature, humidity, or electromagnetism. Don’t, for instance, store the tapes in a safe on the opposite side of the wall from a large generator, whose electrical fields can wreak havoc with the data on them.

● Finally, test your backup tapes and your restore procedures periodically. Try, for instance, to restore some of the data on them to a different server or to a different partition or folder on the same server where the original data are stored.

With backups, the old maxim applies: Better safe than sorry.

Reid Goldsborough is a syndicated columnist and author of the book Straight Talk About the Information Superhighway. He can be reached at reidgold@netaxs.com or www.netaxs.com/~reidgold/column.

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